Codman Square Health Center Partners with Nabla to Reduce Documentation Burden and Improve Operational Performance
Revenue cycle timeline reduced from 40 days to 7 days while supporting a diverse, multilingual clinician workforce.
As primary care organizations face growing administrative burden, clinician burnout, and patient access challenges, many are searching for ways to improve efficiency without compromising care quality.
Codman Square Health Center, a Federally Qualified Health Center (FQHC) serving diverse communities across Boston, partnered with Nabla to reduce documentation burden, support clinicians, and improve operational performance.
Documentation challenges were driving an increasingly part-time workforce in the midst of regional primary care access challenges. As a community health center committed to equitable care delivery, Codman also required a solution that could support clinicians working across multiple languages, including Haitian Creole.
By implementing Nabla's ambient AI assistant, Codman improved documentation workflows, accelerated revenue cycle performance, and created additional capacity for patient care.
Codman Square Health Center
Snapshot
Federally Qualified Health Center (FQHC)
Serves diverse communities across Boston
Primary care, behavioral health, and specialty services
Academic environment supporting learners and trainees
Large Haitian Creole-speaking patient population
The Challenge
Like many primary care organizations, Codman faced growing documentation demands that were affecting clinician capacity and operational efficiency.
Leadership recognized that administrative burden was becoming a barrier to both clinician satisfaction and patient access.
- Significant documentation burden in primary care workflows
- Increasingly part-time workforce, averaging a .4 schedule
- Delayed chart completion impacting downstream operations
- Requirement for multilingual functionality in tools, especially Haitian Creole
- Need for seamless Epic integration
- Support for clinicians across varying levels of technology adoption
For Codman, reducing documentation burden was not simply a clinician experience initiative. It was part of a broader effort to improve access to care and support a sustainable primary care workforce.
Boston has some of the longest wait times in the country for new primary care appointments.
Primary care physicians spend as much or more time on administrative work than direct patient care
Why they chose Nabla
Codman selected Nabla following an evaluation of ambient AI solutions.
Generates structured clinical notes
During patient encounters to reduce documentation burden
Multilingual documentation
Supports multilingual documentation workflows, including Haitian Creole
Capabilities
Includes both ambient documentation and dictation capabilities
Hands-on support
Provides hands-on support to increase adoption
Beyond the technology itself, Codman prioritized partnership.
Leadership sought a vendor that would actively collaborate on product improvements and adapt to the needs of community health centers and multilingual care environments.
To support adoption, Codman:
- Identified clinician champions across specialties and age groups
- Provided hands-on support for clinicians requiring additional guidance
- Used surveys and feedback loops to monitor adoption challenges
- Encouraged continuous learning around documentation and AI workflows
Leadership Perspective
"AI doesn't solve all your problems. It allows you to address other problems."
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